Top 18 Frequently Asked Questions
- 1. I need help finding Golf Clubs, Apparel, Accessories.
This website, Cobragolf.com, has current COBRA Golf clubs and accessories. If you cannot find the custom options you are looking for, call us at 800-540-3565 and "1" for Online Sales, and we will do our best to build the club for you!
For PUMA Golf apparel and footwear for Men, Women and Juniors, visit Cobragolf.com/Pumagolf.
Questions about ordering or finding COBRA PUMA Golf accessories in your area? Send inquiries to CobraPuma-Orders@Wheataccessories.com.
- 2. I have a question about Returns, Warranty, Repairs.
COBRA PUMA GOLF E-COMMERCE RETURN POLICY:
If you would like to return your Cobragolf.com order for any reason, please notify us within 30 days of receipt. You can contact us by emailing firstname.lastname@example.org or calling 800-540-3565. Please provide your Cobragolf.com order #, the item(s) you would like to return and the reason for return. Upon approval, COBRA PUMA Golf will issue you a return authorization number (RMA#) and label(s) which must be attached to the shipment.
All product must be returned in the same condition as it was received, new and unused. Golf clubs must be unhit, all footwear and apparel must be unworn with tags still on. Customers are responsible for all shipping and handling charges incurred in returning product and we recommend that you insure all shipments. All golf clubs, footwear, apparel, and accessories must be returned to the specified address on COBRA PUMA Golf's provided return label. Please note there may be different addresses for different items within a return. All returns must be received by COBRA PUMA Golf within 120 days of the original purchase to receive a refund.
Please allow a minimum of 15 days for COBRA PUMA Golf to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs. Shipment of product to a location other than that on the COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid RMA # and COBRA PUMA Golf provided label(s) are subject to refusal and return to the customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns.
COBRA PUMA GOLF WHOLESALE RETURN POLICY:
All returns are subject to a minimum 5% re-stocking charge and must be approved by COBRA PUMA Golf management. All product must be returned in the same condition as it was received except for the removal of all price stickers, price tags and customer markings (without damage to the product or packaging/cartons(s)) or customer will be subject to additional fees. Customer is responsible for all shipping and handling charges incurred in returning the product. Customer must notify COBRA PUMA Golf Returns Department of its intent to return product. Return requests must be accompanied by an order number/invoice number/PO number and be requested within thirty (30) days of receiving the product. If request is approved, COBRA PUMA Golf will issue customer a return authorization number (RMA#) and label(s) which must be attached to the carton(s) containing the returned product. All hardgoods, footwear, apparel, and accessory items must be returned separately to the address on COBRA PUMA Golf's provided return label. Upon receipt and inspection of product on authorized returns, a credit will be issued in the amount equal to the invoice price of the product received in accordance with these terms, less any applicable re-stocking charges and discounts. If no invoice number is provided, COBRA PUMA Golf will issue customer a credit based on the current product pricing. Shipment of product to a location other then that on COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid Return Merchandise Authorization # and COBRA PUMA Golf provided label are subject to COBRA PUMA Golf's refusal and return to customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns from customer. Requests for return of defective product will not be honored for product invoiced more then twelve (12) months prior to request.
COBRA PUMA GOLF E-COMMERCE WARRANTY AND REPAIR:
For products purchased from Cobragolf.com, please email email@example.com or call 800-540-3565 and "1" for Online Sales to obtain warranty and repair information.
COBRA PUMA GOLF WHOLESALE WARRANTY AND REPAIR:
To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized COBRA PUMA Golf Shop from whom the goods were originally purchased. To obtain repair benefits (golf clubs only), the product and a statement of work should be taken to a COBRA PUMA Golf authorized location and a Repair will be set up (Pricing subject to dealer). To find your nearest COBRA PUMA Golf retailer please visit the Dealer Locator.
Limited One-Year Warranty
COBRA PUMA Golf will warranty its products for a period of one year from the date of purchase against defects in materials or workmanship. If the date of purchase is unavailable, this warranty shall begin on the product manufacture date. Should any product fail to perform for either of the above reasons, COBRA PUMA Golf will repair it or replace it at no charge as inventories allow. (Please note that if the product in question is from a discontinued model that we no longer have replacement inventory available for, we will offer a for-charge repair taking into account the difference of the purchase cost and the cost of the current replacement product.)
COBRA PUMA Golf reserves the right to inspect all warranty claims to determine the extent of warranty application. Warranty does not cover normal wear and tear and any third party alterations void any warranty claims. COBRA PUMA Golf does not sell or return component parts. All products returned for warranty claims become the property of COBRA PUMA Golf. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA PUMA Golf may amend this warranty policy at any time.
COBRA PUMA GOLF will not be liable for any failure or delay in performance due in whole or in part to any cause beyond COBRA PUMA Golf’s reasonable control including, but not limited to, strikes, riots, wars, fire, acts of God, or acts of compliance with any law or government regulation. In no event shall COBRA PUMA Golf be liable to Buyer for (i) any special, indirect, incidental or consequential damages, or (ii) any damages resulting from loss of use or profit.
We are sorry but we do not offer exchanges at this time. You may return a product within 30 days of receiving your item; please refer to our Return Policy.
- 3. How can I tell if a COBRA product is Authentic?
Counterfeiting clubs is a very big business and something that affects all the major golf manufacturers. With that said, there are several things you can do to protect yourself.
The best way to ensure that you own an authentic COBRA product is to purchase it at an authorized COBRA dealer. If you purchase it second hand, from an auction website or through some other unauthorized retailer, we can not confirm the authenticity of that COBRA product without a visual inspection. You can find your nearest authorized COBRA dealer here.
On COBRA clubs made since 2011, we have added a holographic security sticker on the shaft, just below the grip. If you bought an individual club (one driver, one hybrid, etc.) you will have sticker on it. If you purchase a set of irons, the sticker will usually be found on the 6 or 8 iron only. You will not find a sticker on replacement shafts that were ordered at a later date - just on the original club. Serial numbers usually start with AI or AK.
If you still suspect you have a counterfeit club, or you want to ensure that your club is authentic, you are welcome to set up a visual inspection through our Customer Care Team, 800-917-3300.
- 4. How do I order Online?
You can place your order online at Cobragolf.com anytime.
You can track your orders by logging into your account and checking the individual order status. Your order number is located in the order confirmation email received from COBRA PUMA Golf after placing your order.
Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. To cancel an order, you will need to process a return and request a refund.
Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. You may return your items for exchange or refund, subject to our Warranty Policy. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.
As a wholesaler we are unable to look directly at orders unless instructed to by our valued retail partners who can contact us, provide their account number and get an up-to-the-moment update on a given order. We can say that it is our foremost interest to ship all orders ASAP and provide the most detailed information possible, so have your chosen retail partner contact us and we will provide that information.
- 5. What Payment Methods do you accept?
- 6. Do you charge Sales Tax?
We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Note that the taxes presented at time of order submission are only an estimate, and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.
- 7. I have Shipping questions.
How is shipping calculated?
FREE FedEx Ground (3-7 day transit time) on purchases more than $49Note: Orders with multiple merchandise types may arrive at slightly different times.
FedEx Ground - $8.00 on purchases less than $49
FedEx 3 Day - $25.00
FedEx 2 Day - $35.00
What are your shipping times?
Orders are shipped every business day (Monday to Friday excluding holidays). All in-stock orders ship within 2 to 3 business days following credit card authorization and verification.
Do you ship internationally?
We do not ship Cobragolf.com orders to international addresses outside the United States at this time.
Do you ship to APO/FPO or PO Boxes?
We do not ship Cobragolf.com orders to APO/FPO or PO Boxes at this time.
- 8. I forgot the password to my COBRA web account.
You can recover your password here. Just enter your email address and your password will be sent to you.
- 9. Do you have a Trade-in Policy?
COBRA PUMA GOLF does not offer direct trade-ins. However, many of our retailers do. Visit our Dealer Locator to find a dealer near you.
- 10. How do I replace an older club that is not online?
Once the stock in a product is sold out, we are unable to fill any new orders for replacements. However, our models tend to be available at retailers for a fairly lengthy period after discontinuation, which tends to be a great resource to get replacements and to allow you to "fill in" sets. You can also try our Dealer Locator to find a dealer near you.
For reference of previous COBRA golf clubs and accessories, see our archive of previous COBRA Golf catalogs.
In lieu of finding something in the open market, we can tell you that current generations of COBRA products often make great replacements for past models as they are quite often aimed at the exact same player type.
- 11. How do I replace Grips, Headcovers, a Torque Wrench, or Swingweight Screws?
Some of these items are available under "Accessories" here: http://www.cobragolf.com/accessories.
- 12. How do I order just a Shaft or an Individual Component?
For our current driver, fairway and hybrid lines with adjustable loft technology (MyFly) we do offer a custom "shaft only" option. You can contact us at 800-843-5464 to place an order.
You can also have any of our valued retail partners contact us to order on your behalf. We will assemble the MyFly tip along with the grip of your choice on the shaft. If you do not have a preferred retailer, visit our Dealer Locator to find one near you.
- 13. How do I compare models?
Trying the clubs in person is the best way to see which might be best for your game. We strongly encourage you to take a look at our awesome line-up for yourself. Visit our Dealer Locator and/or see a list of COBRA PUMA Golf local demo days.
- 14. You do not offer the Loft / Flex / Dexterity that I am looking for. Why?
We apologize if we are not offering specifically what you are looking for. When launching product lines we pay strong attention to what models have been popular and effective and try to plan ahead accordingly. Likewise when launching new products we take into consideration all potential aspects of that specific offering and weigh whether or not the public demand will be there. For example, our left handed product line, like our senior and ladies lines, makes up an integral part of our business, albeit on a more limited basis.
- 15. I made a Hole-in-One with COBRA equipment. Who can I tell?!
Congratulations on your Ace!
You can email the details of your hole in one along with your full name, address and phone number to Karish at firstname.lastname@example.org. She will get a care package sent out to you right away! Keep firing at those pins!
- 16. Can COBRA donate something for my charity?
We receive countless requests for sponsorship opportunities throughout the course of a year. The cost of honoring all such requests would be prohibitive, and, because we do not want to discriminate by honoring some and not others, it is company policy to refrain from this practice. We hope you understand our position on this matter. In the case that you are hosting a golf fundraiser, one suggestion we can make is for you to check with the golf course where your event is being held to inquire if the facility has a relationship with the local COBRA representative as something may be done on the local level. We've found that this grass roots approach has led to more interactive partnerships in some cases as well.
- 17. Do you offer a discount program for high school or collegiate teams?
Thanks for your interest in COBRA, Coach! We do support High School and Collegiate Golf Programs and ask that the coach emails email@example.com to inquire about our Team Golf Sales Program. Please note that we will require an education or school affiliated email address (for example .edu) Best of luck with your season!!!
- 18. How do I inquire about employment opportunities at COBRA PUMA Golf?
Visit our employment listings page and fill out an application whenever you see any open positions of interest, so that we can have it on file.